Canadian Code of Conduct Complaint
Revised 4/24/2024
The Financial Consumer Agency of Canada (the “FCAC”) has established a Code of Conduct for the Credit and Debit Card Industry (the “Code”), a copy of which is available at the FCAC’s website.
Fullsteam has established a process for managing potential Code compliance violations. If you have a complaint about a particular element of the Code, please submit your complaint below.
Please ensure that all information requested is provided so that we may appropriately investigate the matter. Per the Code, we will acknowledge receipt of your email within 5 days of receipt. We will either resolve the complaint within 90 days or provide you information as to why it has not been resolved within such period.
If Fullsteam does not resolve the complaint to your satisfaction, you may also contact:
| World Pay | https://www.fisglobal.com/en/merchant-solutions-worldpay/complaints |
|---|---|
| Peoples Trust Company | https://www.peoplestrust.com/en/about-us/resolving-your-concerns/ |
| Visa Canada | askvisacanada@visa.com | Fax: 416-860-8873 | www.visa.ca |
| Mastercard Canada | code_inquiries@mastercard.com | Call: 416-365-6655 | www.mastercard.ca | Mail: Mastercard Canada, |
| 600 – 121 Bloor St. E, Toronto, Ontario, M4W 3M5 (Attn. Code of Conduct Compliance) | |
| American Express Canada | Online: https://www.americanexpress.com/ca/en/merchant/complaint/merchant-network-complaint- handling-procedures.html |
| Mail: P.O Box 3204, Station “F”, Toronto, ON, M1W 3W7, Attn: Manager Merchant Customer Care Support | |
| Financial Consumer Agency of Canada | Email: info@fcac-acfc.gc.ca |
| Phone: 1-866-461-3222 | |
| Mail: Financial Consumer Agency of Canada (FCAC) 6th Floor, Enterprise Building 427 Laurier Ave. West Ottawa, ON K1R 1B9 |
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